Privacy Policy

Information DialogueMD handles

Depending on how you use DialogueMD, information may include account and authentication details, profile information, subscriptions, invitations, institutional memberships, seats, cohorts, learning activity, assessments, Simulation Lab transcripts, automated feedback, contact and support submissions, and security or administrative audit records.

Optional website analytics

With your permission, DialogueMD records public pages visited, an anonymous browser-tab session identifier, broad traffic source, device category, approximate country and campaign identifiers. We link saved inquiries to consenting sessions to measure conversions. We do not collect session recordings, form contents, full URLs, IP addresses or simulation content in this analytics dataset. Raw website analytics are retained for 180 days. You can decline or withdraw analytics through the Analytics privacy settings control on public pages; Do Not Track and Global Privacy Control signals are respected. Operational account, billing and learning records are separate.

Google Analytics

When you allow optional analytics, public website visits and saved-inquiry events are also sent to Google Analytics. Google processes usage, network and device information and uses first-party analytics cookies to distinguish browsers and sessions. We set analytics cookies to expire after 180 days, renewed by visits. Google Analytics retention is controlled separately in our Google property; the 180-day raw-event retention above applies to DialogueMD’s own analytics database. Advertising storage, advertising user data, advertising personalization and Google Signals are disabled in our integration. We do not send names, email addresses, inquiry text, access tokens or simulation content to Google. You can withdraw consent using Analytics privacy settings. Learn how Google uses information from sites that use its services.

How information is used

Information is used to secure accounts, provide learning access, preserve progress, generate feedback and reports, manage institutional programs, process subscriptions, respond to inquiries, prevent misuse, and maintain auditable administrative operations.

Simulations and automated feedback

Learner responses, simulated-patient replies, feedback, scores, and learning events may be stored so learners can continue their work and properly authorized faculty or institutional administrators can access records within their assigned scope. Automated output may be imperfect and is not a definitive determination of clinical competence.

Service providers and payments

DialogueMD uses service providers for authentication, database services, payment processing, transactional email, hosting, security, and supported automated learning functions. Stripe processes payment information. DialogueMD does not store complete payment-card numbers or security codes.

Retention, security, and cross-border processing

Records are retained as needed to provide the service, preserve learning and institutional history, resolve billing, maintain security and audit integrity, or meet applicable obligations. DialogueMD uses access controls, privileged multifactor authorization, scoped database policies, audit logging, and server-side secret handling. Service providers may process information outside your province, state, or country.

Your requests

You may ask about access, correction, deactivation, or deletion of account information. The available outcome depends on institutional relationships, billing status, and records that must remain intact. Contact contact@dialoguemd.com or use the Contact page.

Changes

This policy may be updated as DialogueMD changes. The date above identifies the current version.