01
Foundations of compassionate communication
Ask–Tell–Ask, NURSE, presence, listening and teach-back
9 complete modules · 14–18 hours · 9 section exams
A complete curriculum for conversations that cannot be scripted.
Every 1–2 hour module includes evidence-based teaching, demonstrations, worked examples, knowledge checks, reflection, voice-to-text practice and a summative exam.
CORE CURRICULUM
Six complete learning modules
02
Delivering bad news & life-altering diagnoses
SPIKES, cancer, progressive illness, prognosis and preserving hope
03
End of life & transitions of care
REMAP, DNR/DNI, hospice, WLST and brain death
04
Conflict, refusal & clinical boundaries
Potentially non-beneficial treatment, capacity, adherence and controlled substances
05
Medical error, complications & trust repair
Disclosure, apology, unexpected outcomes, bias and institutional mistrust
06
Loss, identity, uncertainty & independence
Driving, dementia, fetal loss, chronic pain, genetics and financial toxicity
ADVANCED & APPLIED CURRICULUM
Three additional learning modules
07
Culture, language access & health literacy
Cultural humility, qualified interpreters, accessible communication and teach-back
08
Mental health, suicide risk & substance use
Psychological safety, direct risk inquiry, motivational communication and escalation
09
Children, adolescents & family-centered communication
Development, assent, confidentiality, caregiver emotion and transition
MASTERY MODEL
Learn → observe → rehearse → reflect → demonstrate
These are complete educational experiences, not short micro-modules. Learners encounter multiple cases, speak naturally to simulated patients, receive transcript-linked coaching, and finish with a rigorous section exam.
80%exam pass mark1–2hper module3curriculum certificates