INSTITUTIONAL SUBSCRIPTION TERMS
Annual named-user seat rules
These operational terms explain how institutional seats, additions and renewals work.
Current subscription term
- Institutional subscriptions are annual named-user seat licenses.
- Unassigned seats remain available until the current subscription expires.
- An activated learner’s seat cannot be reused for a different learner during the same term.
- Seats cannot be transferred to another institution.
- Unused seats are non-refundable, have no cash or credit value and do not roll over automatically.
Adding seats
- Administrators may add seats at any time during an active term.
- Stripe calculates the exact prorated charge from the subscription’s billing-period timestamps.
- New seats share the original renewal date and become available only after successful payment.
- Self-service additions support a total of up to 250 seats; 251+ requires custom pricing.
Renewal right-sizing
- Seat reductions do not take effect during the current term and generate no refund or credit.
- Renewal management opens approximately 60 days before the renewal date.
- Institutions may schedule a higher or lower quantity for the next annual term, with a 10-seat minimum.
- Historical learner, assessment and completion records are preserved when a new term begins.
If your organization requires procurement documentation or custom contractual terms, contact DialogueMD before purchase.